Performance Evaluation

Performance Evaluation is a hands-on text for practitioners,researchers, educators, and students in how to usescientifically-based evaluations that are both rigorous andflexible. Author Ingrid Guerra-López, an internationally-knownevaluation expert, introduces the foundations of evaluation andpresents the most applicable models for the performance improvementfield. Her book offers a wide variety of tools and techniques thathave proven successful and is organized to illustrate evaluation inthe context of continual performance improvement.