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Chatbots are computer programs designed to simulate a human conversation. They are used in messaging apps, websites and social networks to provide automated customer support, answer questions and help people carry out tasks. They are important because they allow companies to serve customers quickly and efficiently, 24 hours a day, 7 days a week. This can help improve customer satisfaction and increase customer retention. What's more, chatbots can be programmed to perform specific tasks, such as scheduling appointments or making reservations, which can save time and effort for human employees. Learn everything you need to about ChatBots and their solutions for your type of business by reading the next few pages of this magnificent and useful E-book!